Curbside Courtesy Closings
Tammy Lincoln, a client relationship manager for Fidelity Title Agency of Alaska, recently shared an experience helping with two closings for Mat-Su Title Agency in Wasilla, Alaska.
After delivering two checks curbside to a couple in their car, Lincoln decided to take a moment and visit with the husband and wife. The woman had been battling lung cancer for the past five years, while the man was a Vietnam War veteran. The woman wanted to be out in a garden, but it had become too hard for her to get up and down. After a short conversation, a decision was made that the husband would get his wife a hydroponics garden. He smiled and I bet you they will buy one with the money they just received that MST had pouched to our office for their convenience. It was heartwarming to just take a few extra minutes with people that really could use it.
After the next closing, Lincoln once again decided to spend some extra woman after signing her documents. The customer expressed how blessed she was to have purchased a lakeside property. Lincoln said the woman was almost in tears with joy and love for her family thinking about the special time they could all spend together.
“I know it’s been a very hectic few months during this COVID-19 pandemic, but we all need to know that we are here helping people make their dreams come to life,” Lincoln said. “Both of these ladies were so happy and thankful for everyone’s assistance. Having that few extra minutes to visit was nice for both of them.”
Title Houston had set a goal to donate 50 decorated and packed lunch bags to Kids’ Meals Inc. Thanks to the effort of staff, their family members and underwriter donations, the company significantly exceeded its original target. In all, Title Houston decorated, stuffed and donated 500 bags. “We are so thankful to have the opportunity to help and support local groups such as this,” said Anna Russell, Title Houston’s marketing administrator.
Source: ALTA Blog