CFPB Reports 54% Spike in Consumer Complaints in 2020

The Consumer Financial Protection Bureau (CFPB) reported a 54 percent increase in consumer complaints last year when compared to 2019. According to the CFPB’s 2020 Consumer Response Annual Report, the bureau handled approximately 542,300 complaints in 2020 versus about 352,400 complaints handled in 2019. “The pandemic has been among the most disruptive long-term events we

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What’s Your Superpower?

What would happen if you let go of fear, got off the sidelines, and jumped boldly into the game of life? Lisa Sun, founder and CEO of GRAVITAS, unpacked the vital question in a moving, motivating and empowering talk during an ALTA SPRINGBOARD Ideas Festival. Sun explored why it’s vital to push past your potential,

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Creating Business Rock Stars

From Oreos to Gatorade, Bonin Bough is the master marketer behind the rapid growth of some of the world’s most-loved brands in kitchens across the country. During an Ideas Festival at the 2021 ALTA SPRINGBOARD, the award-winning marketing executive provided tips to help companies create their own breakthrough “communications experience.” The former chief media officer

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Get Your Amazing Alpha by Being Playful

The word “Disney” conjures images of talking mice, fairytale castles and, best of all, magic. But we all know Disney magic isn’t invoked through spells or enchantments, it is forged through innovation. As the former vice president of innovation and creativity at The Walt Disney Co., creativity speaker Duncan Wardle knows a thing or two

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A Year of Virtual Meetings and Hugs: What Do You Miss From Pre-pandemic Life?

David Townsend and Lisa Steele speak at the 2020 ALTA SPRINGBOARD. Want to attend this year’s virtual SPRINGNOARD event (March 16-18)? Click here for info. Can you believe it? It was one year ago today that the World Health Organization declared the COVID-19 outbreak a pandemic. Two days later, the United States declared a national

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Getting Online Reviews While Your Business is Hot, Will Help You When the Market is Not

By Eliot Dill If you have been in business for any amount of time, you have probably noticed that most markets tend to be cyclical and require some evolution to survive. A company that was once king often must adapt to stay relevant. For instance, Sears used to be the poster child of retail, then

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Share Tips, Best Practices About Wire Fraud During National Consumer Protection Week

Title and settlement professionals can join the Federal Trade Commission and more than 100 groups and organizations participating in the 23rd annual National Consumer Protection Week (NCPW), which lasts through March 6. NCPW is a coordinated campaign designed to focus on the importance of keeping consumers informed while providing them with free resources explaining their rights in

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